Refund policy

We have 14-day return policy. You have 14 days after receiving your order to request a return. 

To be eligible for a return, the product must be unopened, unused, and in its original packaging with all seals intact. For health and hygiene reasons, opened, used, or unsealed skincare and cosmetic products cannot be returned. 

To request a return, contact us at jazlinbotanicals@gmail.com before sending any product. Returns sent without prior authorization will not be accepted. If your return is approved, we will provide return instructions. 

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. 

Damaged, Defective, or Incorrect Items 

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at jazlinbotanicals@gmail.com and include your order number and clear photographs of the product and packaging. We will review the issue and work with you to make it right. 

Refunds

Once and approved return is received and inspected, we will notify you wether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card company to process the refund. 

Jazlin Botanicals reserves the right to refuse returns that do not meet the requirements stated above.